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Technology has entered in every sphere of our life, and the restaurant business is not left behind. Technology has entered into restaurants in a big way, through the use of POS machines. Now the POS system has brought automation in every sphere of the restaurant business, not only taking orders and receiving payments is the business of POS Machines. Now restaurant POS Machines provide many types of reports to the restaurant owner, and have proven to be an essential tool in any restaurant manager or owner’s arsenal. Now the restaurant managers have said goodbye to spreadsheets and rely on POS reports. These POS reports help restaurant managers keep track of restaurant pulse, even when the manager is not there, and provide insights that he might not have thought to track, such as how accurately the waiting time is quoted by restaurant.
Since dynamic reports from POS system helps restaurant managers track the most important benchmarks- the ones that help dictate success. The following main POS reports will help to obtain clear-cut measurements and better data that help in understanding performance of the restaurant business.
SALES REPORT: One of the top priority reports for any restaurant owner or manager is the sales report, because they provide quick snapshots of daily performance. Monthly and quarterly reports help to get some perspective on how sales fluctuate over time. Sales reports also provide an inside glance of cash and credit sales and give a glance window into how online ordering is performing and what necessary steps are required for overall sales improvements.
Discounts and Complaints: Complaint reports indicate how your servers and kitchen staff are performing. High numbers of complaints indicate that your team needs more training and those workflows are not operating at maximum productivity. Discount coupons help to know advertisement campaign success.
Top selling Items: It does not indicate success that some items in restaurant are “selling like hot cakes”. With old systems, it was not possible to know item by item sales. POS reports helps restaurant owner the exact amount of top selling items and the top items on which the customers are drawn and helps in formulating inventory purchasing and also forms the basis of inventory purchasing by the restaurant.
Items sales report: POS system helps in generating Item sales reports like how servers pushing desserts? How well did last night’s special do? Reviewing this data is lot more useful than asking team members since they only see a small piece of the equation. POS Systems help to provide quick sales metrics and a greater dive in insight.
Report on Reservation and Wait Times: POS reports on table reservation help restaurants to plan restaurant operations as they know what is the average wait time and also like to improve upon it by involving more staff members to do that. You can inform your customers of the exact wait time by providing accurate information, because no one wants to wait longer than what they have to, and making them wait longer gives them a bad taste and affects the restaurant loyalty towards customers.
Online orders Report: Online orders are one of the consistent sources of restaurant revenue as a large number of customers order online from their homes and place or work. This report helps restaurant to understand how customers are using your website and whether there is more needs to be met, what more resources and takeout preparation and processing time to be mended to gain more out of online orders.
Rewards Reports: Loyalty deserves to be rewarded, and those customers who are regulars in the restaurant need to be rewarded. This report provides insight into your reward program- both when rewards stamps are issued and redeemed and helps to plan the future rewards schemes.
Employees Performance and Staffing Reports: Helps in analysing employee’s performance as a measurement of sales. By using this report, restaurants can track employee efficiency, and see how many gift cards your team has been able to sell. Sales v/s labour cost helps to compare net sales to labour cost and helps to understand staffing needs for various time and days of the week. This helps in reducing your labour cost to a great extent.
Payroll Reports: Paying your employees on payday is one day that every employee loves. You can prepare pay cheques without going into bothersome calculation for payroll. Your POS machine can help you to prepare employees payroll by running timesheet report of the time clocked by the employees. Paying the employees on time helps build restaurant image in the mind of the employees.
Not only the about mentioned reports are generated by restaurant POS system but many more reports can be created to suit restaurant needs. It is a whole new world of data out there with POS system and helps restaurant owners to forget about the number crunching.
Little Gecko technology consultants are a leading restaurant technology contractor in Boston. If you are opening a restaurant in Boston, are in need of restaurant technology implements, then you can contact us and we shall help you in technology implementation in your restaurant. We are in business of installation of POS Systems, wifi backup internet, routers, video and acoustic systems and also provide training in POS machines. We are here to help you to grow restaurant business and earn more profit.