How / 22 February, 2019

how to increase customer base in restaurant

One business that never go out of trend is the food business, or running a restaurant. Every day new restaurants with exciting themes and new menus, spring up in the market, and it is very essential for the restaurant owners to stay ahead and face the competition.

Customer base or number of customers a restaurant can attract shows the popularity of the restaurant. So it is important for the restaurant to develop such unique marketing strategies which make it stand out from competitor.

To enhance the guests footfall in a restaurant, the restaurant management are restaurant contractor can adopt the following marketing strategies and increase restaurant customer base.

  1. Starting Customers Loyalty Programs/Schemes: The success of a restaurant depends on the repeat customers. Customer loyalty programs and schemes goes a long way in bringing customers back to restaurant. To make the customers loyal to the restaurant it can offer reward points, discount schemes or free drinks or desserts to the repeat customers.

Since the restaurant POS system have a complete records of customer orders and their preferred menu items, restaurant can recommend new items in their order free on their repeat visit and ask them to give their feedback on the same. By doing so restaurant can earn more loyal customers for the long run.

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  1. Proper review of Customer Feedback: In this age of internet and smart phones customers post their reviews about the foods served in the restaurant, and the experience they had on the last visit on various social media platforms. The friends and relatives of the customers tend to rely on the reviews and then make their mind to visit the restaurant with their family. The negative reviews keep the potential customers away from the restaurant, and mar the restaurant reputation in the public.

However the restaurant management can enhance its credibility by acknowledging the positive reviews and suitably replying on the negative comments and address the short comings pointed by the customers. Engaging the customers in a positive way and asking them to point out all their grievances and their positive reviews will put restaurant in a good light among its present and future customers. Moreover taking steps to remove shortcoming pointed by customers also increases customers loyalty.

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  1. Enhancing Brand Image and presence on digital media: Now every thing is available on Click due to the deep penetration of internet among masses through smart phones. So restaurant business should not be left behind? Restaurant now a days, use marketing strategies and digital medium to attract new customers and retain the existing ones. It is very important to have a responsive and mobile friendly website, getting listed on delivery platform, hosting events to enhance brand image so that customer base is increased. Besides this the presence on social media in a effective way, proper engagement of customers can not only double the reach of restaurant but also help restaurant to attract more customers.

  2. Maintain reasonable pricing : Rates charged for the services provided and items served in the restaurant are other deciding factors for the restaurant to have flourishing business. With a proper research on factors like location of restaurant, food cost, prices charged can help design a better menu. Keeping prices comparative and reasonable can not only bring in new customers in restaurant but also help keep the old one’s also.

  3. Enhancing guests experience: The restaurant business totally depends on retaining old customers and attracting new one, and that can be done by providing excellent service and food. Customers are attracted to that restaurant which provide them both these things and adds on their experience with a lasting impression.

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Though earning a good profit through restaurant business is the main aim of restaurant owners, but increasing more footfall is also equally important. Satisfied customers not only make the restaurant popular but also adds to the value in terms of business generated.

Little Gecko Technology consultants are leading restaurant technology provider and handles technology installation and there up keep in Boston and Greater Boston area. We supply and service all kind of restaurant technology solutions in the field of Micro POS System, including installation and training, Fail Over Internet solutions, restaurant acoustic solutions, routers and cabling solutions yo connect all your computer to share printer, scanner and internet at amazing speed and reliability. We offer restaurant contractors assistance in Opening restaurant in Boston.

POS System, Restaurant technology / 20 February, 2019

How POS Manage and Optimize Table Turnover Rate

It is now becoming now a daily affair to dine out in a restaurant, or order food from the restaurant for home delivery or takeaways.

To provide the better guest experience almost all the restaurants are opting for table reservation system. Table reservation system is not only helping the restaurant customers by saving their time, but also helping restaurant to serve its customers in a better and efficient way.

Tables are reserved by the restaurant staff with a aim to offer pre- reservation of tables for the restaurant guests, so that when they visit the restaurant for lunch or dinner or eating out they are not required to wait for their turn to get the table.

In the old days the tables were reserved by the restaurant through telephone call by customers and done manually by restaurant staff. But now the technology is helping the restaurant in reserving tables for the restaurant guests. The restaurant POS system now have a built in system for table reservation for restaurant guests or a separate table reservation system can be integrated with Restaurant POS system. This system help the restaurant in catering the loyal customers during the rush hours and peak seasons and offer them table when they visit restaurant without any waiting time.

What is Table Reservation System and How it Works

Tables are reserved by guests by using the Table Reservation System through their mobile phone, telephone or through web . They can log on to the table reservation system and can select the following details:

Date and Time

Date and Time: Guests can book the exact time slot with date when they want to visit restaurant for dinning so that restaurant staff can be prepared for their arrival and make all the necessary arrangements to serve them in a better way.

Exact Number of Guests: Guests can book table for exact number of persons visiting the restaurant.This provide restaurant a definite idea as how many people they have to serve.

Details of Venue: Guests can also book the venue of their sitting in the restaurant. They can select the area like pool side, AC sitting area or can specify their choice so that restaurant can plan a proper turnover of table at the preferred place.

Likely Order Details: With the help of Table Reservation system guests have a option to pre-define their order before they visit the restaurant. They can ask for what they want on their arrival, like any juice, soup or some snack. What the main course should include and then what type of desserts they will prefer in the end of their food. They can also register any type of allergy if any member of their group have any, so that only that food served to that guest is allergy free.

Optimize Table Turnover Rate

The food choice selected by the guests help the restaurant to store the necessary inventory before the arrival of their guests and help them that they don’t run the risk of running out of material when the guests arrive.

Payment Options: The Table Reservation system is also integrated through POS to the payment gateways. This help you guests to make payments to the proposed restaurant visit before hand . Moreover restaurant can also apply promo-codes or discounts using the system.

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Takeaways and Home delivery can be Offered: Restaurant Table Reservation system has a built in system which can manage Takeaways and Home delivery of orders for the guests. As a Restaurant Contractor you can also offer your guests for home delivery of their orders or they can takeaway their order from restaurant in case the table is not available at the preferred time as an alternate option. All this helps in retaining the restaurant guests and also make them loyal customers for the restaurant. Restaurant gains a lot from using a table reservation system for their restaurant, and help them grow their business in long run.

Little Gecko Technology consultants are leading restaurant technology provider and handles technology installation and there up keep in Boston and Greater Boston area. We supply and service all kind of restaurant technology solutions in the field of Micro POS System, including installation and training, Fail Over Internet solutions, restaurant acoustic solutions, routers and cabling solutions yo connect all your computer to share printer, scanner and internet at amazing speed and reliability. We offer restaurant contractors assistance in Opening restaurant in Boston.

POS System, Restaurant technology / 14 February, 2019

How Restaurant POS Help in Saving Money

Running a restaurant business is very risky business, unless you have a complete hold over the finances.

The principles of running a Restaurant business are same like any other successful business ventures. As a Restaurant Contractor Boston or Restaurant owner you have to pay full attention to your restaurant finances and to know where your money is being spent.

In the restaurant business lot of money is squandered. There are food wastes, slow and inefficient service, mis-communication between staff members, all resulting in unnecessary expenses. If the restaurant management keep a tab on these activities then they can save lot of money and keep restaurant finances in good health.

By installing a good Restaurant POS system, restaurant management can save lot of money. Let us see how it is possible to save money in restaurant business by installing Micro POS System.

  1. By Reducing the Food Waste: Food waste in restaurant accounts about 15% of the restaurant inventory. Lot of inventory goes to trash due to wrong practices followed in the restaurant and lack of proper inventory management.

With the use of a proper Restaurant Management POS software, restaurant’s inventory can be managed such a way that each and every item used in restaurant can be utilized to its optimum potential leading to reduction of waste of inventory items.

Restaurant Contractor Boston

With the POS system restaurant inventory can be monitored right from its arrival of stock, a complete track of the expiry dates of stocks and also the usage of the inventory in details. All this help management to quickly take corrective action in case there is undue waste of inventory.

Restaurant POS management system not only help in waste management of inventory, but it also help in inventory replenishment. You can set the inventory levels of all the inventory. If any inventory item’s level goes beyond the level set in the system then POS system will send notification to the management about it for necessary corrective action.

Thus your restaurant will never run into trouble of under or overstocking of inventory. All this will cut down your inventory waste and resulting in restaurant to save more money in the restaurant business.

  1. Helps in Bringing down the Labour Cost: Labour constitute a large part of restaurant expenses. There are many tasks that are performed on day in and day out and labour is required to perform them.

The areas where the labour is required in the restaurant are billing operations, preparing food and other stuffs, offering speedy service to customers and maintaining the restaurant neat and clean to offer restaurant guests a great experience when they visit the restaurant.

Optimize Labor

With the help of restaurant POS software management system you can cut down the time spent on the various tasks mentioned above by half. Since POS helps in taking orders and bill generation, the need of staff to perform these operations is reduced to a bare minimum.

You can even reduce the labour cost if you integrate your POD system with a Kitchen display system. By doing so you can update your kitchen display system in the real time, and serve your guests in a better way without any delay.

You can manage all the restaurant services effectively with even a less number of staff members and that too with ease. All these helps you to save lot of money in various operations involving labour.

  1. Helps in Increasing Table Turnover: One of the main source of restaurant income is from table service and tables are greatest asset of restaurant. Number of tables served or table turn rate is the main factor that determine the restaurant’s success.

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With the use of POS system in taking orders from the guests, you not only be able to serve your restaurant guests in a better way, but also saves your staff time also. The orders are immediately updated in real time in kitchen display system and your chefs start working on order without any delay as soon as it is displayed on the system. The chance of human error due to miscommunication is also reduced leading to early execution of orders on the table, reduction of food wastage and this make your restaurant customer a happy lot.

  1. Guest’s Loyalty get Boost: The restaurant POS system can save all the history of your guests easily. Later on when the same guests visit your restaurant it is very easy for you to know their dinning choices with few clicks. In this way you can serve them in a better way and also provide a personalized service to them as you have the complete history of their food preference, their allergies to food , their preferred dishes and their preferred table in the restaurant.

All the POS stored information allows you to tailor a personalized experience for your guest. This pleases your guests and it adds to the value of your restaurant. The valued customers are the one who become loyal. The loyal customers add to the value of your restaurant, and help you to earn more.

  1. Saves Environment: By using a cloud based POS software you not only save money for your restaurant but also save environment also.

cloud POS System

By taking all the orders on the system and also keeping all the transactions in digital form you save lot of paper. By not using paper in your restaurant operations or using only when it is essential (like bills printing for guests) you save the environment by reducing tree cutting for making paper and thereby reducing carbon footprints generated due to your restaurant business.

The cloud based restaurant POS system help you to cut down on unnecessary restaurant expenses thus helping to save money for you in every restaurant operation.

Little Gecko technology consultants are leading restaurant technology provider in Boston and Greater Boston area and handles all restaurant technology installation and their up keep. We are leading supplier an service provider of complete restaurant solutions in the field of Micro POS System, including installation and training, Fail Over Internet Solutions, restaurant acoustic solutions, routers and cabling solutions to connection all your computer to share printer scanner and internet at amazing speed and reliability. We offer restaurant contractors assistance in Opening restaurant in Boston. We have a sincere aim that your restaurant business grow by leaps and bounds and achieve new height.

POS System, Restaurant technology, Resturant Contractor / 5 February, 2019

How POS help in Managing Your Restaurant Franchise

If you are planning to open a restaurant with a franchise in different locations, it is a matter of great pride. But as a owner or a Restaurant Technology contractor Boston you are concerned about the success of the business, as you have to influence over the various market locations and earn handsome revenue from various locations for your restaurant business.

Having a Restaurant Franchises clearly shows that you are concerned about the growth of the business, and also your restaurant brand. But on the other hand you have to maintain consistency in your services throughout all your locations so that your restaurant brand create waves across the various locations.

Not only you are required to maintain the quality of service and speed at all locations, you are also required to provide your guests full satisfaction and wonderful experience when they visit your restaurant’s franchises at any location.

Restaurant POS software

To achieve consistency in your services and provide guests full satisfaction, your Restaurant POS Boston can come to your help to manage your restaurant franchises efficiently at all locations.

How Restaurant POS software help in managing Restaurant Franchises

  1. Billing Operations get Streamlined: Restaurant POS system can help you to handle all billing operations at various locations. The streamlined billing operations of all the franchises at various locations can help you to see the tally of all the billing operations done at various locations in one central place . Your staff and you can manage the sales operations easily from one location and increase the overall revenue of the restaurant business by eliminating the hurdles in operations.

  2. Centralized Menu Management Possible: Restaurant POS system can help you to manage the menu problems at the various franchise locations of your restaurant whether all your franchises are selling same cuisines at all locations or various cuisines as per the local requirements.

With a Restaurant POS system, you as a owner can have a hold over all the menus at your different franchises and the items availability at various locations. You will face no difficulty in making changes to your centralized menus as per the requirements at different locations and can have all the locations updated without any difficulty across your restaurant franchise.

This helps you to save lot of cost and time for your restaurant staff and in turn make your restaurant service efficient thereby increasing revenue generation.

  1. Guest Management Possible: With a restaurant POS system you can have a complete control over the guest management at various locations.

When you are operating a restaurant having branches, at multiple locations, people like to visit at all your franchise locations. Restaurant POS system provides history of all the guests of all locations of your restaurant at one place.

Restaurant Technology contractor Boston

You can provide a personalized services to your loyal customer whichever franchise he or she visits by knowing his complete history from the POS system. All this helps in customer retention by many folds as you can provide complete guest satisfaction every time he visit at any restaurant franchise location.

  1. Improves Communication with various locations: The chances of misunderstanding and discrepancy are reduced to a large extent in your entire business locations if you use a efficient Restaurant POS system, as you can view the entire restaurant operations whether guest management, staff management or inventory management at the central location.

Since you as a owner of the restaurant is required to have complete information of all the tasks performed at various locations in your restaurant for efficient working of restaurant. Whether it is related to re-access of user-privileges of your staff members, the task performed by them and their logs. All this information can be accessed through the restaurant POS software.

  1. Consolidated Reports and Analytics: When you are running many branches of your restaurant you need to be sure that they are all run well, there is no problem at any of the branches , and you can also see that what progress is being made at each franchise outlet.

You can manage all your franchises with Restaurant POS software by getting details of sales, revenue and inventory use reports and take all the important decisions to grow your restaurant business.

Little Gecko technology consultants are leading restaurant technology provider in Boston and greater Boston area and handles all restaurant technology installations and their up-keep. We are leading supplier and service provider of complete restaurant solutions in the Micro POS System including installation an training, Fail-over internet solutions, restaurant acoustic solutions, routers and cabling solution to connect all your computers to share printer scanners and internet at amazing speed and reliability. We also offer restaurant contractors assistance in opening restaurant in Boston. We aim to grow your restaurant business to new heights.

Restaurant technology / 1 November, 2018

How You can Save Your Restaurant with Right Restaurant technology

We generally read about the news reports that restaurants are are closing here and there in the town. When we try to find the reasons why the restaurants are closing then we find that all of the world the restaurants run on a very thinner margins, eve thinner than a sushi knife. Even the restaurants that are opened by Michelin stars, have a great reviews, employing celebrity chefs are also on the list of the restaurants that closed in United States. Now there is a question that how can a Restaurant Contractor in Boston Call 617-749-7139  find the type of such which will mean longevity and serving diners for years or end abruptly? One of the smartest way is the use of restaurant technology which is right for the restaurant to grow and reap rich profits so that it can run for a very longer period of time without the fear of holes in its bottom lines.

One of the main profit centre in a full service restaurant is its bar. It is very important that the bottom lines maintained in the bar operations with a efficient beverage plan, and same can be programmed on day to day basis as per the customers demand and preferences.

restaurant POS Systems

The next question arises as how technology can help in making sure that your restaurant can have a strong bottom lines. Inventory management software especially developed for the restaurant can help in drafting strategies that drive profits and more money in your bank account. Below are some of the points which the owner or managers of the restaurant should consider in applying the technology in restaurant operations.

According to Hospitality Technology study survey most of the restaurants spend 32% on software and 27% on hardware, personal 20% and network and telecommunication. So as per their study the main top goals that restaurant owner using technology in restaurant projects are:

  1. Improve operational/process efficiency

  2. Improve customer engagement/loyalty

  3. Increase employee productivity

Let us examine how by spending on technology that is specially designed for the restaurant industry business can pay off in long run.

  1. Improving Operational Efficiency: The right kind of Point of Sales (POS) system can make all the necessary difference in keeping the restaurant business smoothly. Few examples how operational efficiency can save lot of money in restaurant operations.

  1. Accuracy in Order: Conversational ordering, requirements, modifier pricing, proper routing of kitchen items, calculating the tax impact in detail and getting orders right every time in a complex restaurant environment can add more in restaurant profits. Even if one restaurant mistake is avoided each day with technology can add a large amount in the profits of the restaurant.

  2. Order Taking Efficiency: If your restaurant is taking orders on phone, by using a technology using sound and optimized system of phone orders and delivery can add to your bottom lines if it is able to cut typical order time from 3 minutes to 30 seconds by removing the bottlenecks.

  3. Inventory tracking: Inventory tracking in the restaurant is a chore, but with right kind of tools this job can be made more easier and fast. By choosing a software which let you and your restaurant managers to track the ingredients that are required in the restaurant can make a lot of difference on the profits of the restaurant.

  4. Coupon Control: General purpose restaurants and pizzerias operate on a system of coupons, that are quite complex and many Micro POS systems Call 617-749-7139 cannot handle the same in an efficient manner. By using a technology which can keep a strict control on the coupons and discount can add lot to the restaurants profit. So always upgrade your technology as per the requirements of the restaurant and change the POS systems accordingly.

  1. Improving Customer Engagement: It is no secret that the online ordering system have a more than 25% higher ticket average than the order placed by phones. A powerful suggesting technology of online order not only provide alternative to the customers but also keep them more satisfied also. So investing on these technologies can help restaurants earn more.

  2. Turn New Customers to regular customers: It is very difficult to turn new customers into regular customers unless a proper reward programme tailored with your restaurant requirements is used. With technology it is possible to have a automated marketing reward programme can be tailored for your restaurant and make your restaurant to grow faster.

  3. Labour Management Cost: Labour management in a restaurant is a nightmare for the restaurant owners and managers. With use of technology a POS System that helps to run the whole labour management system in a simple and less cumbersome and paperless way can make lot of difference on restaurant working with quick order taking and delivery by the staff. Your managers can spend more time with customers and less time in office managing the labour. Even if a restaurant manager can spend only one hour looking for the customers complaints and able to generate one or two more sales orders and earn about $20 more per day can add up to $ 600 per month in a restaurant profits per month and a huge amount in a years time .

Call 617-749-7139 opening a restaurant in Boston

So we see that investing little more on the technology and keeping it abreast with latest developments in the industry can add more number of years in your restaurant operations. The right technology can help you to innovate your restaurant operations, gain more customers and fans among the digitally savvy customers and make your restaurant earn more and stay in business for a quite longer period of time.

Little Gecko Technology Consultants are a leading consultants and contractor of restaurant technology in Boston. If your running your restaurant or thinking of opening a restaurant in Boston, and are in need of latest technology implements in your new restaurant or in your running restaurant, then you can contact us and we shall help you in providing latest restaurant technology solutions in your restaurant. We are the leading supplier of restaurant POS Machines, Installation of POS systems, wi-fi system, backup internet, routers, video and acoustic systems and also provide training in a restaurant POS system to employees. We are here to help you to grow your restaurant business and also let you run your restaurant operations smoothly and earn more and stay for the longer time in the restaurant business.

Restaurant Online System / 12 September, 2018

How to choose Best Technology solutions for Your Restaurant?

Before opening a restaurant or in a running restaurant one main thing the restaurant owner confronts is how to implement best technology solutions for the restaurant, so that the restaurant business turns more profitable, and also it provides the restaurant guests a wonderful experience when they visit restaurant for dinning besides food.

Restaurants owners don’t want to spend time and money to update technology in their restaurant and also averse to this thought. Though restaurant want to make great food, create amazing experiences for their guest and make money. But any deal with technology is clear no; or want to invest very less in technology. The blame is clearly on the high cost and old thinking in respect of modern technology. The new start ups in the field of restaurant technology are constantly bombarding restaurants with an overwhelming number of new and improved “solutions”. The systems with which restaurant owners interact on daily basis are– Point of sale( POS) Systems, reservations, payment, payroll, scheduling, delivery, customers analytics, app and many more.

Point of sale( POS) Systems

There is a great boom in the innovations in the hospitality industry, and the restaurants are eager to stay competitive and stand out from others, so many times they get tempted from the manufacturers of technology products presentations and emails. Without consulting any expert they place orders for the products which are not relevant to their restaurant. While not every innovation is suitable for the restaurant, owners must use their prudence to find which products are suitable for his restaurant and will take his restaurant to next level.

Here are few tips which can help the restaurant owner/contractors to spot right technology for the restaurant and decide which technology products are best suited for his restaurant.

  1. Does it provide Ease of use? : It doesn’t matter how great technology solution is?, if it is complicated for you and your staff, customer and your staff will hesitate to use it. Choose only those technical solutions for the restaurant which are easy-to-use, otherwise the excitement of inducting technology in restaurant will turn out in disappointment. There should not be steep learning curve for employees and the technology is users friendly. Simplicity and productivity of technology is necessary as it impacts day to day operations in the restaurant. So before inducting a new technology you should engage teams to gather information from the user customers that they like it or not and also the productivity is enhanced by the technology in the restaurant.
  2. Is it enhancing personal customer service? : People visit restaurant to get served in a better way and not by technological Robots. Unless your restaurant is a quick service restaurant trying to serve food like a factory in the midweek lunch hour rush. Technology should be able to enhance quality of personal customer care so that your restaurant stays at the top and drive more revenue. Studies has shown that making a new customer costs six to seven times more than keeping an existing one. So technology should be able to retain the old customers and also bring more new customer to restaurant on dining table.
  3. Does it bring Growth in Revenue? : Technology which is newly introduced in the restaurant should be based on ROI meaning that technology introduction cost should be less than what revenue is gained from its introduction. It is of no use to implement technological solutions which cost more but gives less benefit to restaurant. Quality technology may not pay in short run and its cost may look more but in the long run it covers costs of introduction and also help restaurant to earn more revenue by increasing customers returning more frequently in the restaurant as they get value for their money.
  4. Does it Improves Security and Protection? : Once the technology is chosen on the basis of above criteria and considered good fit, the security should also be front and centre. With large number of customers victimized by credit card fraud and threat is increasing day by day, it is very necessary that new technology should provide improved security. And for payment technology security assume more significance. It is better for the restaurant owner to be informed about the latest trends so that he can enquire about right questions concerning about technology. Before implementing mobile payment technology, ask if payment data transmission is encrypted and the date remains secure.
  5. Is it offering Affordability? : Determining the affordability of technology solution depends on each restaurant experience and appetite for technology. You can determine affordability by comparing the costs with the revenue generated. A better idea can be gathered from the peers spending on technology.- at high end 18 percent restaurant spend 6 percent of their revenue on technology where as large number of about 65% are spending 1% to 3% of their revenue in new technology. Costly upfront fees and hefty long term contract fees can also raise red flag in the decision making in introduction of technology.

opening a restaurant in Boston

In the end it one thing that should the technology be able to pay for itself, and should not break the bank is main point stressed upon by every wise business decisions and restaurant is no exception. But seeing the trends restaurants are bound to increase spending on the suitable new technology developments.

Little Gecko Technology consultants are a leading consultants and contractor of restaurant technology in Boston. If you are opening a restaurant in Boston and are in need of restaurant technology implements in your new restaurant or in your running restaurant, then you can contact us and we shall help you in providing latest technology solutions in your restaurant. We are in business of installation of POS Systems, Wi-fi, back up internet, routers, video and acoustic systems and also providing training in POS systems. We are here to help you to grow your restaurant business to new heights.

POS System / 31 August, 2018

Changes needed in POS today to obtain stunning results in restaurant business

One of the main motive of restaurant owner is to make his restaurant business profitable, and enhance the guests experience when they visit the restaurant to dine. The main technology gadget used in almost all the restaurants is POS system. Depending upon how long your restaurant is in business, there is need to upgrade your Restaurant POS system. This is same like changing restaurant décor, kitchen hardware, and changing chairs and table in the restaurant. Not much change is needed in POS system, but only software upgrade is required. Since each and every transaction in the restaurant is executed through POS system, we cannot ignore its systems upgrades.

Moreover the technology is rapidly changing and now wireless internet and mobile are in the forefront. With a upgradation of POS system, your restaurant business can attain robust growth as you have the option of tracking the complete restaurant operation right from taking order till the delivery of the same and also have complete control on the restaurant operations.

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But the main question arises that what kind of upgradation is needed in the POS system, and whether there is some change in old POS machines, all this depends on what kind of features you desire in the new POS system for your restaurant. Following are the main features which are must present in your changed POS systems.

  1. Mobile POS system: Mobile with a touch screen has taken the world of technology by storm, and this has led to the mass manufacture of very high quality of POS systems that can be taken on go. There is no need now that all the POS machines should sit with the cashier at the front desk. Mobile POS system can be taken to the table of the dinner for getting orders, to get digital payments through card. There is no need for the staff to visit the counter to punch order and then in the end make payment to cashier. With mobile POS Systems the customers are able to get the much superior service and convenience, but this infuse a sense of security in them, that there credit card will not be skimmed or scanned when they make payment, as every thing is done in front of their presence and on the table itself.
  2. Include RFID/NFC payment capabilities: With mobile phones the system of making payments has changed. Apple Pay and Android Pay are changing with ways and allows everyone to pay for the services on the go. There is no need to take your wallet in restaurant to make payment for the order in cash. Just by grabbing the phone, using the biometric lock or entering the PIN code and tap to pay is what required now, and all this is done within few seconds. Moreover younger generation love to make payment by mobile wallet only because of no fuss in it and more security.

RFIDNFC payment

So at the time of POS system upgrade you should see that the RFID/NFC payment capabilities are there. This cutting edge technology is not only necessary for today’s situation but have a long future.

Best results are obtained if the POS system is also paired with iPads and Android OS tablet devices using RFID/NFC payment methods. All in all what is latest in payment methods should be present in the new upgraded POS system, then only better results are achieved.

  1. Include employees login through Biometric/Barcode/RFID : The upgraded POS system should be capable of providing employees login through punch in or though card swipe for hours and tips. This not only benefits in tracking hours clocked by employees but also keep every one running on schedule and helps you to monitor each and every transaction your staff process on his individual POS machine on your server. Any misprocessed transaction can be immediately attended by you and problem addressed with minimum staff involvement without any delay.
  2. Option for Customers Database : Your upgraded POS system should have a facility to store in the data base of the customers, their preferences, card number details in repeat order, phone details etc. This customers data base can also be used to promote your restaurant sales promotion drives by informing customers on their mobiles the launch of discount schemes and any other festivity celebrations. All this helps in making dine-in, or order-outdoor experience more faster and much convenient for the customers.
  3. Integration of Restaurant on line ordering app: The smart phones have changed the way people order from the restaurant. Everyone now orders through mobile app instead of web. While going for the POS upgrade, you as a restaurant owner insure that POS system is capable of receiving orders and payments through online restaurant app besides other ordering forms. By integrating with app the role of error is minimized as order from telephone can sometime leaves a chance of human error. Besides this, app integration with POS helps the restaurant in fast customer service and increased turnover.

restaurant POS Systems

To conclude one thing you should also look into is that what other competitors of your restaurant are incorporating in their POS Systems as this will help you to at-least stay in line of competitors in the business and also allows to think ahead of them . You can still main a competitive edge over the other restaurant in your area if you adhere to the above points while upgrading your restaurant POS Systems.

If you are thing of opening a restaurant in Boston, or you already have a restaurant running and want to install latest version of POS systems or upgrade your old POS system, Little Gecko Technology consultants, a leading restaurant technology providers are here to help you. We are leading supplier and installer of Restaurant POS systems, Wi-Fi backup internet, routers, music and acoustic systems. We also provide training for POS systems. Rest is up to you! As how soon you make up your mind and take the decision and reap the benefits of advanced technology and grow your restaurant business to a new higher level.

Micros POS System, POS System / 18 July, 2018

POS Data Reports Help Restaurants Function Smoothly

Technology has entered in every sphere of our life, and the restaurant business is not left behind. Technology has entered into restaurants in a big way, through the use of POS machines. Now the POS system has brought automation in every sphere of the restaurant business, not only taking orders and receiving payments is the business of POS Machines. Now restaurant POS Machines provide many types of reports to the restaurant owner, and have proven to be an essential tool in any restaurant manager or owner’s arsenal. Now the restaurant managers have said goodbye to spreadsheets and rely on POS reports. These POS reports help restaurant managers keep track of restaurant pulse, even when the manager is not there, and provide insights that he might not have thought to track, such as how accurately the waiting time is quoted by restaurant.

Since dynamic reports from POS system helps restaurant managers track the most important benchmarks- the ones that help dictate success. The following main POS reports will help to obtain clear-cut measurements and better data that help in understanding performance of the restaurant business.

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SALES REPORT: One of the top priority reports for any restaurant owner or manager is the sales report, because they provide quick snapshots of daily performance. Monthly and quarterly reports help to get some perspective on how sales fluctuate over time. Sales reports also provide an inside glance of cash and credit sales and give a glance window into how online ordering is performing and what necessary steps are required for overall sales improvements.

Discounts and Complaints: Complaint reports indicate how your servers and kitchen staff are performing. High numbers of complaints indicate that your team needs more training and those workflows are not operating at maximum productivity. Discount coupons help to know advertisement campaign success.

 Top selling Items: It does not indicate success that some items in restaurant are “selling like hot cakes”. With old systems, it was not possible to know item by item sales. POS reports helps restaurant owner the exact amount of top selling items and the top items on which the customers are drawn and helps in formulating inventory purchasing and also forms the basis of inventory purchasing by the restaurant.

 Items sales report: POS system helps in generating Item sales reports like how servers pushing desserts? How well did last night’s special do? Reviewing this data is lot more useful than asking team members since they only see a small piece of the equation. POS Systems help to provide quick sales metrics and a greater dive in insight.

Report on Reservation and Wait Times: POS reports on table reservation help restaurants to plan restaurant operations as they know what is the average wait time and also like to improve upon it by involving more staff members to do that. You can inform your customers of the exact wait time by providing accurate information, because no one wants to wait longer than what they have to, and making them wait longer gives them a bad taste and affects the restaurant loyalty towards customers.

Online orders Report: Online orders are one of the consistent sources of restaurant revenue as a large number of customers order online from their homes and place or work. This report helps restaurant to understand how customers are using your website and whether there is more needs to be met, what more resources and takeout preparation and processing time to be mended to gain more out of online orders.

POS data report

Rewards Reports: Loyalty deserves to be rewarded, and those customers who are regulars in the restaurant need to be rewarded. This report provides insight into your reward program- both when rewards stamps are issued and redeemed and helps to plan the future rewards schemes.

Employees Performance and Staffing Reports: Helps in analysing employee’s performance as a measurement of sales. By using this report, restaurants can track employee efficiency, and see how many gift cards your team has been able to sell. Sales v/s labour cost helps to compare net sales to labour cost and helps to understand staffing needs for various time and days of the week. This helps in reducing your labour cost to a great extent.

Payroll Reports: Paying your employees on payday is one day that every employee loves. You can prepare pay cheques without going into bothersome calculation for payroll. Your POS machine can help you to prepare employees payroll by running timesheet report of the time clocked by the employees. Paying the employees on time helps build restaurant image in the mind of the employees.

Not only the about mentioned reports are generated by restaurant POS system but many more reports can be created to suit restaurant needs. It is a whole new world of data out there with POS system and helps restaurant owners to forget about the number crunching.

Little Gecko technology consultants are a leading restaurant technology contractor in Boston. If you are opening a restaurant in Boston, are in need of restaurant technology implements, then you can contact us and we shall help you in technology implementation in your restaurant. We are in business of installation of POS Systems, wifi backup internet, routers, video and acoustic systems and also provide training in POS machines. We are here to help you to grow restaurant business and earn more profit.

Micros POS System, Resturant Contractor / 6 July, 2018

Why it’s Time to Upgrade Restaurant POS Systems

As a restaurant owner, you may be considering upgrading your restaurant’s POS system, and you are certainly not alone. Many restaurant owners are thinking of upgrading the restaurant’s POS system. In one research study conducted by a renowned research company, it was found that about one-third of restaurant owners have not upgraded the core restaurant management and POS system in the past three years, but now they plan to upgrade their restaurant POS System within the next twelve months.

So, why the urgency to upgrade the restaurant POS system now? If you’ve avoided an upgrade, then why are you thinking of doing it now? What are the reasons behind this decision? Below, we discuss these questions:

Restaurant POS Systems

A change in priorities:

In the past, the priorities of the restaurant were such that no attention was paid to customers, as the restaurant’s primary motive was to offer delicious food to customers. As times change, however, the restaurant’s priorities have also changed. Now, the restaurant needs to offer efficient, smooth and digital solutions to customers. Restaurant patrons do not wait or linger around if you cannot provide the facilities they need. Instead, they move onto your competitor, who can provide what they’re looking for. Restaurants now have to upgrade to have greater efficiencies for their back-of-house operations. They also need to find creative ways to enhance the customer’s satisfaction, as well as provide a greater value for the money patrons spend in the restaurant.

The newer versions of POS systems are becoming smarter; they help to decrease the costs of operations and thereby increase restaurant revenue. The next generation of POS systems includes solutions ranging from predictive order management software, which helps in projecting demand and reducing waste, to loyalty management programs, in which guests can manage their own reward accounts. The systems also equip restaurant with tools that are effective and satisfy the desire of customers on a more consistent basis so that restaurants can reap the reward of loyalty.

The upgraded version of recent POS systems provides technology solutions that open countless additional enhancements to the existing platform capabilities at an accelerated pace. Now, restaurant owners are seeking to leverage the benefits of these solutions to increase restaurant revenue.

Micro POS Training Boston

Order entry system tablets are there to make multi-ordering possible, including:

  • POS with staff facing
  • Guests placing orders on the tablet from the table itself
  • Online ordering
  • Mobile ordering through apps

The present version of POS systems allows the operator to edit menus, add items, and track actual and forecasted data in real time from anywhere with the help of cloud-based content management systems.

With upgraded POS systems, restaurant owners can now create the exact experience each customer wants in less time. This helps restaurants to have more table turns and ultimately adds to the bottom line of the restaurant.

The innovations in POS technologies have led more than 80 percent of restaurant owners to believe that advanced technologies are key, not only in addressing the current business challenges, but also in catapulting their businesses to even higher levels of operational performance and guest satisfaction on a consistent basis.

Now, the question is whether you really want to invest in a POS system. If your answer is yes, we invite you to contact us. Little Gecko technology consultants are a leading restaurant technology provider in Boston and the Greater Boston area. If your restaurant needs an upgraded Micro POS System, we are here to help, as we are a leading supplier and installer of Restaurant POS Systems, WiFi backup internet, routers, music and acoustic systems. We also provide training for POS systems. The rest is up to you! How soon do you want to make this decision and reap the benefits of advanced technology?

AUDIO/VISUAL / 22 June, 2018

Restaurant Transformation through Audio Visual Systems

Restaurants are created to provide an enjoyable atmosphere to guests during each visit. However, even after the restaurant owner has taken care of lighting in the restaurant and invested a large amount of money to provide impeccable decor, the restaurant is often not in a position to engage guests.

Now, with a restaurant audio visual system, restaurants can easily present an entertaining and appealing atmosphere that can delight restaurant guests and attract them to visit the restaurant again and again.

Below, we discuss how an audio visual system can lighten the mood of guests in the restaurant, and why it’s worth investing:

Videos are there to set the scene

Customers visit restaurants to enjoy good food with their friends and relatives, and if the restaurant adds another component of visuals, guests have yet another way to enjoy and experience a better time during their visit to the restaurant.

Restaurant Audio Visual Solutions

Setting up large screen TVs in restaurants where guests sit, whether it is in the bars or strategically placed so that each guest can view, makes the establishment a warm and charming one. Many times, restaurants arrange special screenings of important events, such as the Independence Day parade or popular big games to attract customers to the restaurant. Investing in TVs, tablets and other smart devices not only enhances the restaurants image in the minds of guests, but it also makes them eager to come back when a big event is happening.

Pleasant tunes enhance the dining experience

If your restaurant guests don’t like the loud sounds of the restaurant’s TVs, you can mute the sound and play lovely music for everyone in the restaurant to listen to and enjoy.

Moreover, you can coordinate the day and time to the music you play, and change the tunes according to occasions and celebrations that are planned in the restaurant. Volume of music can be turned down or raised as per the talkative nature of your guests at any given moment.

Sports Bar Audio Visual Design and Installation 2

Install an easy to manage system

The system installed in the restaurant should be operated from one source. You should be able to choose what, when and where to play the music.

No music should be playing in empty bars and private dining rooms when no one is there to enjoy it. The control panel has the ability to play different playlist in bathrooms and open spaces in addition to what is being played in the main dining hall or bar.

A good audio visual system can change the perception of restaurant guests, who will know they are being looked after by being offered the comforts of the restaurant experience. This encourages them to come back again and again for a wonderful dining experience.

As Little Gecko Technology consultants, we install in-ceiling and external speakers, integrated television wiring, projectors, projection screens and televisions to create the audio and visual experience necessary for a given space.

If you are planning to open a restaurant in Boston and need any guidance in restaurant audio visual aids, we invite you to contact us. We also assist restaurants by supplying and installing Micro POS systems, Internet Failover Solutions, and Wi-Fi routers. We also provide Micro POS training in Boston Call @ 617-749-7139.

ACOUSTICAL REMEDIATION, How / 12 June, 2018

Why and How Can Restaurant Acoustics be Managed?

One hot topic among restaurant-going customers is the level of noise in the restaurant. The main complaint of restaurant customers is high decibel level sound. Restaurateurs present their establishment as a quiet place or a hot spot to attract more clientele. Often the critics rate acoustics as one of the important aspects in their reviews of restaurants.

Often, restaurant customers who complain about the poor service cite noise as one of the main reasons for their complaint. In one “Consumer Reports” surveys of more than 47,000 readers reflecting about 110,000 restaurants experiences at about 100 different chain restaurants, one out of 4 complained of high noise levels at least once during their visit to a restaurant in the recent future.

On the other hand, many customers consider restaurants very quiet places and experience boredom there. Customers complain that they feel uncomfortable while talking with fellow diners, because they fear that persons sitting nearby can hear and understand every word they speak. This also causes them to drive away from the restaurant dissatisfied, just as a noisy restaurant drives people away.

restaurant contractors in boston

Research has shown that the ear is most sensitive to speech at a level 48 dBA and 72 dBA. Exposure of more than 2 hours to 100 dBA and 8 hours at 90dBA can lead to permanent damage to hearing.

There are multiple causes of excessive noise levels in restaurants. Among them is modernist decor, featuring hard surfaces which helps the sound to reverberate, presence of sound generators in the vicinity of restaurant, open kitchen, live music and crowded spaces with diners packed beyond the limits in tables very close to each other. Moreover, restaurant owners seek out a noisy environment in their restaurants, believing that it signals that the place is very popular among guests and one way to make more money.

Noise caused by people trying to talk loud enough to be heard by the other fellow diners is understood. In fact, people talking in a restaurant is considered as the loudest source of noise in the restaurant. In restaurants, people tend to talk with each other in loud voices so that others with them can hear and understand what they have said (also known as the Lombard Effect).

As the noise is one of the main concerns of restaurant contractors in Boston and owners have realized that they have a chance of losing potential customers due to noise problems in their restaurants. This is the reason why restaurant owners are calling acousticians when they think of opening a restaurant or renovating their restaurant. It is better if the problem of sound is solved while the restaurant is being constructed rather than taking steps which are not only problematic and costly. Specialists are now pleading for “design with ears in mind.”

Acoustic Panels

Now the acoustic products manufacturers are keen to meet the demands of restaurants for style and sound control with stylized products that use advanced and new technologies and materials to integrate smoothly with the latest design trends that are required for lots of bare and hard surfaces present in the restaurant. It’s no surprise that acoustics are gradually becoming a major feature in building design in general. Manufacturers have addressed the problem of acoustics by offering more sustainable acoustic materials, produced in more sustainable ways to be used during the construction of restaurants.

Acoustics in restaurant depend on a variety of factors, including the shape, size, height of room, material used and how the things are placed in the room, as different materials absorb and reflect sound in different ways. Acoustics begin with systematic assessments of all the elements and then reach the desired dBA. Acoustic consultants should also take into account the fact that the noise level waxes and wanes throughout the day and even during the dining period.

The strategies of managing acoustics in restaurant are very tricky. If done properly, it will improve speech intelligibility and clarity, and allow patrons to complain less about noise in the restaurant.

Last but not least, the sound system in the restaurant plays an important role in restaurant noise creation. Manufacturers and acoustical consultants are now well-prepared to provide technical and installation guidance.

Little Gecko Technology consultants are one of the leading installers of acoustical systems in restaurants in Boston. If you are planning to open a restaurant in Boston and need any guidance in restaurant acoustical systems, contact us. We design and install audio equipment with the size and shape of the space in mind to ensure the best quality sound output and listening results. We also assist restaurants in installation and supply of Micro POS Systems, Internet Failover Solutions, Wi-fi Routers and Micro POS Training in Boston.

Security Camera, WIFI / 23 May, 2018

Why Bars and Restaurants Need Security Cameras -Tips

If you are a restaurant owner, restaurant technology contractor or own a night club or bar, and the venue serves alcohol and handles heavy cash transactions, you must take care of security concerns and install security cameras before opening.

The installation of security cameras improves the video surveillance of the establishment, and helps you in the case of a mishap.

The following are some useful tips that will help owners of restaurants, bars and night clubs decide which type of security cameras should be installed, as well as where the cameras should be placed.

  1. Use IP or megapixel cameras for security: If you have installed a security camera in the area where most cash handling is done, then an ordinary security camera is of no use. If your security camera does not include IP or megapixel technology, please consider replacing it with the latest technology, which catches images sharply. One of the main purposes of this camera’s position is to ensure money is handled properly. Megapixel cameras can provide the proof you need in the highest resolution when a need arises.
  2. Ensure the whole picture is captured: Traditional stationary cameras have a limited field of view and do not provide the whole picture. For this reason, owners of restaurants and bars install PTZ cameras (pan, tilt and zoom) but these also don’t pan in an entire circle. Plus, you always miss some portion of the covered section as the camera is moved from position to position.

There is no such problem with a 360 degree camera. It can be mounted in the center of the restaurant, and you’ll be sure to catch all images of activity in that place with no lapses in coverage due to a limited field.

 

RESTAURANT SECURITY CAMERAS

 

  1. Provides protection from law suits and loss of license: The most common reason for having a security camera in a restaurant, club, bar or dance floor is the occurrence of slips and falls, claims of over-serving, claims of assaults by the aggressors themselves, and protecting yourself(owners/ employees). With security cameras in place, false claims of over-serving, slips and falls and any quarrel can be monitored and saved for investigating agencies. This provides protection to restaurant staff and owners from persecution and loss of license.
  2. Low light conditions are fully monitored: Use of day/night and infrared cameras helps to accommodate darkness and low light problems. These cameras also come into play when burglaries occur during closing hours. In low light, identification of burglars is crucial. IP and mega security cameras serve the purpose of facial recognition in court cases, as criminals can be recognized without any question.
  3. Protection against shrinkage: Security cameras can help in monitoring the areas where the inventory is kept or in transition. Areas such as loading bays, where shipment of stock arrives, stock rooms, liquor coolers and areas where food and other items are kept, need constant monitoring from dishonest employees indulging in pilferage.
  4. Helps in adhering to health and safety standards: By keeping cameras positioned in the kitchen, restaurant owners can ensure health codes are being followed by food handling staff. You’ll know the position of back houses 24/7. This can save you from receiving fines and other penalties by health inspectors.
  5. Helps in monitoring service areas: By keeping the security cameras positioned on the service areas where food and drinks are being served by your staff, owners can have full control of the restaurant employees and know how staff is serving your patrons. Moreover, you can watch any free meals served by staff to their friends and relatives without your knowledge. Keeping an eye on  service areas allows you to offer training and track customer behaviors, such as traffic flow in the restaurant.
  6. Always on duty: Remote WiFi router controlled cameras are always on duty whether you are in the restaurant or not. You can watch your restaurant, bar and any area of your establishment without being there in person. This allows you to make business decisions quickly and accurately.

Here at Little Gecko Technology consultants of Boston, we are happy to provide technology services in your restaurant business to lighten your workload by offering POE Security Camera systems, POS systems, Micro POS Systems training in Boston, WiFi back-up internet routers, video and music acoustics installation in your restaurant, bar, or club. Our main goal is to get your new or existing restaurant business up and running, and to help your restaurant business run smoothly.