VoIP for Your Restaurant: What to Consider When Upgrading Your Phone System

VOIP PHONES / July 7, 2017

VoIP for Your Restaurant: What to Consider When Upgrading Your Phone System

A VoIP phone system is the right choice for your restaurant, and here’s why: A VoIP phone system is the newest in phone system technology. You can send regular voice calls over a computer network instead of a traditional telephone line. The cost, compared with a conventional multi-line phone system, makes Voice over Internet Protocol an appealing alternative. VoIP phones systems for your restaurant are relatively easy to set up, especially if you are already connected to a single network.

Consider both the benefits and potential risks listed below before making the switch in your phone system, including any associated costs—particularly if your restaurant relies on delivery and take-out orders:

Initial Phone Set-Up Cost: Be prepared for any extra equipment you may need to purchase in order to make VoIP work with your existing system.

Additional Equipment: Hold off on disconnecting your traditional landline phone unless you’re sure that your equipment will no longer work. Some general business devices may require an analog phone line to connect, such as fax machines, security systems, card machines, and various other devices.

Caller-ID Hardware: Whether your existing caller ID adaptor supports digital or analog connections, VoIP requires both to integrate with Caller-ID and to your POS System for Restaurant.

Existing Landline Phone: Your existing digital phone may work with the VoIP phone system, but be sure to verify its compatibility.

Your Current Phone Number: If your restaurant takes orders by phone, one of your most important and valuable assets is your current phone number. Double-check that it can be used with the new VoIP system.

Troubleshoot and IT Assistance: Many firms assist with the initial setup free of cost, but you may incur ongoing charges for technical support.

Now consider these final tips if you think a VoIP system is right for your restaurant:

  • Shop around, ask questions, explore other options, and consider buying from a licensed reseller for a more competitive price and excellent support.

  • Consider contacting a phone system consultant. He or she will evaluate your requirements and make sure your VoIP system meets them. Some telecom system resellers offer this initial consultation at no cost.

  • Don’t forget to get a support contract in the case that you encounter any problems with your VoIP phone system. At the very least, the system will require upgrades. 

  • Be aware of maintenance costs as well as plan details, such as cost per minute, per use, or per line on your VoIP system.

  • Be proactive. Ask for all admin passwords to ensure you can make changes when required.

    • Always choose a system that you can access at any time for things like changing menu items, adding stage, changing users, etc. There’s no need to foot the bill for an IT person to complete these tasks.